We are looking for a temporary customer service advisor to join us in our mission of delivering quality outdoor products such as log cabins, garden offices, sheds and gazebos designed with care, built to last, and made to make our customers smile!

Who We Are:

Established in 1994, Dunster House Ltd is a constantly growing family run, international business currently employing over 550 people across our 14 UK sites.

With over 30 years of designing, manufacturing and retailing garden lifestyle products we are proud to be garden building specialists distributing our products using our fleet to reach our wonderful customers. 

To find out more about Dunster House Ltd, visit our website  www.dunsterhouse.co.uk

The Role:

This job is based out of our Bedford HQ – MK41 0LF and looks to provide friendly, efficient support to customers by handling enquiries, resolving issues, and ensuring a positive service experience.

Role Overview:

• Customer communication and post-delivery support
• Liaise effectively with internal teams to resolve customer issues and gather required information.
• Prepare and process customer orders for replacement or spare parts.
• Investigate customer queries by working collaboratively with all relevant departments to identify causes and implement solutions.
• Organise and track transfers and deliveries with appropriate departments to ensure timely despatch and communication to customers.
• Demonstrate confidence in working independently to manage individual workloads while contributing effectively within a collaborative team environment.

Requirements:

• Proven experience in customer service, preferably within an after-sales or logistical support environment. 
• Proficient in using MS office suite and role appropriate software 
• Strong written communication skills 
• Excellent organisation and time-management skills 
• Ability to multitask and prioritise within a fast-paced environment 

What We Offer:

• Monday – Friday 8:30-17:30, 01.01.2026 – 31.10.2026
• £28,000
• 29 days holiday including bank holidays
• Referral Programme